How to unbind DAHUA device via DMSS

Time needed: 15 minutes

How to submit request to unbind DAHUA device via DMSS

  1. In the event that customers try to add a Dahua device that are already bound to an account, customers will get the below prompt:

  2. Click on Appeal.

  3. Customer will be asked to upload a picture of their device with serial number label, and Proof of Purchase (if Available)

    Click on the + icon and you can use your phone camera to take picture, or select the picture from your album.
    Note: If you don’t have the proof of purchase, you can just upload a picture of the device with serial number label

  4. After Pictures are uploaded, click on Submit.

    NOTE: Unbinding requests are generally completed within 24 hours. To expedite your request, please contact technical hotline team or seek assistance by contacting: