How to unbind DAHUA device via DMSS

Time needed: 15 minutes

How to submit request to unbind DAHUA device via DMSS

1. In the event that customers try to add a Dahua device that are already bound to an account, customers will get the below prompt:

   

2. Click on Appeal.

3. Customer will be asked to upload a picture of their device with serial number label, and Proof of Purchase (if Available)

   Click on the + icon and you can use your phone camera to take picture, or select the picture from your album.
   Note: If you don’t have the proof of purchase, you can just upload a picture of the device with serial number label
   

4. After Pictures are uploaded, click on Submit.

   
   NOTE: Unbinding requests are generally completed within 24 hours. To expedite your request, please contact technical hotline team or seek assistance by contacting: supportoverseas@dahuatech.com