ICT Unveils Strategic VP Promotions for Damon Standish and Laura Berga, Enhancing Global Customer Engagement

Integrated Control Technology (ICT), a leading innovator in intelligent access control, intrusion detection, and building automation, proudly announces pivotal leadership advancements within its global team. Damon Standish has been promoted to Vice President of Customer Success, and Laura Berga to Vice President of Customer Operations. These strategic appointments underscore ICT’s unwavering commitment to delivering exceptional customer outcomes, fostering deeper collaboration, proactive engagement, and a unified customer experience as the company refines its global, partner-centric operating model.

Damon Standish: Championing Customer Success for Sustainable Growth

Damon Standish’s promotion signifies ICT’s profound investment in nurturing long-term customer success as a fundamental pillar of sustainable growth. With an impressive nearly 15 years of leadership at ICT and three decades of expertise across the global security industry, Standish brings an unparalleled breadth of experience. His tenure at the company has seen him excel in diverse senior leadership capacities across multiple regions, including APAC Sales and Support Manager, General Manager roles in both New Zealand and the United States, President of ICT USA, and Director of Strategic OEM Partnerships. Most recently, Damon was instrumental in fortifying ICT’s strategic OEM relationships, consistently applying a customer-first philosophy, deep technical insight, and industry acumen to drive renewed momentum and alignment.

“Damon’s leadership has consistently bridged strategy, technology, and customer understanding,” remarked Andy Bane, Chief Executive Officer of ICT. “His unique ability to view challenges from the customer’s perspective, while simultaneously grasping the operational realities of our business, makes him exceptionally qualified to spearhead this next phase of our Customer Success evolution.”

In his elevated role as Vice President of Customer Success, Damon will lead ICT’s newly formed global Customer Success Group. This vital division encompasses Global Technical Support, Global Training Delivery, Global Technical Sales Support, and the dedicated Global Customer Success team. Together, these teams represent the frontline of ICT’s customer engagement, collaborating cross-functionally to provide crucial support for strategic accounts, high-potential partners, at-risk customers, and those embarking on complex projects or new product launches.

“The Customer Success Initiative is not merely a department; it’s a profound mindset shift,” stated Standish. “This role empowers us to cultivate a cultural transformation across ICT, ensuring we deepen our understanding of our customers and prioritize their viewpoint in every action we take. By dismantling silos and operating as one cohesive global team, we are poised to create superior outcomes for both our customers and our partners.”

Under Standish’s visionary leadership, the Customer Success Group is poised to deliver high-touch onboarding, proactive success planning, and data-driven engagement initiatives designed to significantly boost customer adoption, profitability, and overall satisfaction. This initiative is meticulously aligned with ICT’s Partner Program and broader efforts aimed at simplifying the customer journey and making ICT an even easier company to do business with.

Laura Berga: Architecting the Backbone of a Partner-Centric Organization

Laura Berga brings over 11 years of invaluable experience within ICT and the broader security industry, complemented by prior expertise in SaaS and FinTech sectors. Throughout her distinguished career at ICT, she has progressively advanced through senior leadership positions, including Customer Service Manager, Administration and Communication Manager, and Chief Customer Officer. In each capacity, Laura has been deeply involved in critical customer-facing operations, comprehensive systems implementation, and meticulous process development, effectively constructing the robust operational backbone essential for a thriving global, partner-centric organization.

“Laura possesses an exceptional talent for bringing structure, clarity, and momentum to intricate operational environments,” commented Andy Bane, Chief Executive Officer of ICT. “Her leadership has been pivotal in modernizing how we support our partners and teams, and this promotion reflects both her significant impact and the critical role Customer Operations will play in our future success.”

In her impactful new role as Vice President of Customer Operations, Laura will be responsible for overseeing the sophisticated systems, streamlined processes, and cutting-edge digital infrastructure that form the very foundation of ICT’s customer experience. The Customer Operations Group, under her guidance, will strategically focus on automation, advanced analytics, and ensuring operational consistency. This focus aims to drastically reduce manual effort, enhance visibility across all regions, and enable faster, more confident decision-making. This foundational work is paramount to supporting ICT’s high-touch customer model and ensuring long-term scalability.

“I’m incredibly excited by the opportunity to critically re-evaluate how we operate and challenge the notion of ‘because we’ve always done it that way,’” said Berga. “This is a pivotal moment to simplify daily processes for our partners and our teams, streamline our digital landscape, and leverage data more intentionally to deliver truly outstanding customer experiences. Robust collaboration between Customer Operations and Customer Success will be instrumental in transforming this vision into a tangible reality.”

Damon Standish and Laura Berga will collaborate closely, ensuring a powerful alignment between customer engagement strategies and the underlying systems, processes, and infrastructure that support them. This unified approach promises to forge a seamless and consistently excellent experience for partners across the globe.